Customer Service Standards
Home and business visits

Find out what we are doing to deliver high-quality customer service, what our digital service standards are and how you can help us do better.

  • We will adhere to current health and safety guidance to keep everyone safe and ask that you do the same.
  • Our ID badges will be easily visible.
  • We will arrive on time for pre-arranged visits and let you know if we are delayed.
  • You may contact the Council to confirm our identity if you wish.
  • We will treat your property and its contents with respect.
  • We ask that you secure any pets that could be a safety hazard.
  • In the unusual event of an officer feeling threatened or unsafe they will end the visit.