Customers Equality Impact Assessments

These assessments cover areas including customer service, council tax, business rates, benefits, and income management.

Customer Contact 

• Managing Customer Experience (MCE) Programme

Customer Service 

• Complaints and Compliments
• Telephone Email Contact
• Customer Access Channel Migration
• Customer Service Standard
• In Person Service Delivery - Library and Community Hub

Council Tax, Business Rates, and Benefits

• Business Rates Relief Policy 2020
• Benefit New Claims
• Local Council Tax Support 2024 to 2025

Income Management

• Banking Contract
• Cash Collection and Counting
• Cash in Transit