Feedback and customer experience

Tell us about your experience with our services. Whether you want to give a compliment, make a comment, or raise a complaint, this section explains how to share feedback and how we handle it.

Our Customer Strategy and Service Standards

Read our Customer Strategy and see the standards you can expect when you use our services.

Make a Complaint​

We aim to provide the best possible service to our residents and visitors, getting things right first time. We value complaints because they help us put issues right and improve our services where needed.

Compliments and Comments​

Tell us what we're doing well or share
suggestions to help improve our services​

Our Complaints Policy​

Read the full complaints policy, including responsibilities, timescales, and escalation routes.