This Privacy Notice sets out what personal data we will use, how we will use it, and why we need to in respect of the GoCargo app, which supports electric cargo bike delivery services, marketplace purchases and delivery logistics.
Information collected
We collect and process personal data that you provide to us which may include:
- Name
- Contact details, such as address, telephone number and email address
- Customer, shopper, business user and business owner account information
- Transaction, order, purchase and delivery information
- Delivery company account and administration information
- Basic customer information visible to relevant businesses for transaction purposes
Agencies we may share your data with
Whilst working with you, we may share your information with some of the following third parties:
This may include delivery companies licensed to use the app, businesses using the app to list items or manage purchases, and the third-party app developer where required to provide support, security testing and maintenance. Data is stored and accessed digitally within the app.
The purpose and lawful basis for processing
The lawful basis for the processing of your personal data is consent. Colchester City Council requires the above information in order to facilitate electric cargo bike delivery services, including customer orders, business listings and purchases, one-off deliveries, and delivery company logistics administration. We only request the minimum amount of information needed and ensure that it is stored securely.
How long will we keep your personal data?
We will only hold your personal data for as long as necessary and in line with our retention schedules. The specific retention period for this service is one year. Personal data will be deleted when it is no longer required for the delivery service, related transactions, delivery operations, supplier or delivery company administration, or any applicable legal or audit requirements.
How we protect and store your personal data
We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alteration or corruption. We have procedures and processes in place to ensure that your personal information is managed appropriately.
Your information will be stored in the United Kingdom within the GoCargo app. The app developer will undertake regular security testing and maintenance to help protect the security of the system.
Access to personal data is limited to relevant users and administrators within the app. Delivery companies may access customer and business data for their delivery area; businesses may access basic customer information relevant to transactions; and Council administrators will have access to information about delivery companies, but not customer data held by those companies.
Updates to this privacy notice
We will continually review and update this privacy notice to reflect changes in our processes and procedures, as well as to comply with changes in the law. When such changes occur, we will revise the 'last updated' date on this notice. We encourage you to periodically review this notice and to be informed of how we are protecting your information.