Latest corporate performance reports
Reports are published as part of Cabinet and Scrutiny meeting papers. View the latest report in our link.
Key Performance Indicators
These are the approved corporate indicators that help us track progress against the Council’s Strategic Plan. They were agreed by Cabinet and Scrutiny and are reviewed annually.
Indicators are grouped by theme and show what success looks like for Colchester. For full details and latest performance updates, see the Committees and Panels page.
| Theme |
Classification |
KPI |
What it measures |
Frequency |
2026-2027 Target |
| Respond to the climate emergency |
Targeted |
Residual household waste per household |
Kilogrammes of non-recycled waste collected per household |
Quarterly |
345kg |
|
Targeted |
Household waste reused / recycled / composted |
Percentage of household waste sent by the authority for reuse, recycling, composting or anaerobic digestion |
Quarterly |
53% |
|
|
Targeted |
Fly tipping incidents |
Number of fly-tipping incidents recorded and cleared |
Quarterly |
3,800 |
|
|
Targeted |
Garden waste subscriptions |
Number of garden waste bins subscribed to |
Quarterly |
28,000 |
|
| Grow our economy so everyone benefits |
Targeted |
Additional homes delivered |
Number of new dwellings provided by the Council in Colchester |
Quarterly |
1300 |
|
Targeted |
Social value in procurement |
Percentage of non-framework contracts over £100K with social value |
Bi-annual |
80% |
|
|
Targeted (New) |
Planning applications decided |
Percentage of planning applications decided within statutory timeframes |
Quarterly |
97% |
|
| Improve health, wellbeing and happiness |
Targeted |
Housing benefit claims and changed processing time |
Average time in days to process new HB claims and changes |
Monthly |
4 days |
|
Targeted |
Local Council Tax Support claims and changes processing time |
Average time in days to process new LCTS claims and changes |
Monthly |
5 days |
|
|
Targeted |
Corporate sickness rate |
Average number of working days lost to sickness across the Council |
Monthly |
8.5 days |
|
|
Targeted |
Waste & Recycling sickness rate |
Average number of working days lost to sickness across the Waste & Recycling service |
Monthly |
12 days |
|
|
Targeted |
Upheld Ombudsman complaints |
Percentage of complaints upheld by the Local Government and Social Care Ombudsman |
Annually |
2 |
|
|
Targeted (New) |
Environmental protection complaints receiving initial investigation |
Percentage of statutory environmental complaints receiving initial investigation within 5 working days |
Monthly |
90% |
|
|
Targeted (New) |
Food hygiene interventions completed for high-risk |
Percentage of interventions at high-risk (cat A) and new or unrated establishments within 28 days |
Monthly |
100% |
|
|
Targeted (New) |
Licensing applications or complaints receiving initial investigation |
Percentage of licensing applications or complaints receiving initial investigation within 5 working days |
Monthly |
90% |
|
|
Monitoring (New) |
Number of sport and leisure visitors |
Number of visitors to council sports and leisure facilities |
Quarterly |
- |
|
|
Monitoring (New) |
Public Health indicators |
High-level population health outcomes |
TBC |
- |
|
| Deliver modern services for a modern city |
Targeted |
Council tax collected |
Percentage of council tax collected against the total debit |
Monthly |
97.5% |
|
Targeted |
NNDR collected |
Percentage of business rates collected |
Monthly |
98% |
|
|
Targeted (New) |
EIR, SAR and FOI requests responded to |
Statutory compliance with information requests |
Monthly |
100% |
|
|
Targeted (New) |
Complaints resolved (corporate process) |
Percentage of corporate complaints resolve within agreed timelines |
Monthly |
100% |
|
|
Targeted (New) |
SLA compliance across all IT tickets |
Tickets resolved within agreed service levels |
Monthly |
97% |
|
|
Targeted (New) |
Statutory estates health and safety compliance |
Percentage compliance across gas /electrical / legionella / fire / asbestos / lifts |
Quarterly |
100% |
|
|
Monitoring (New) |
Volume of EIR, SAR and FOI requests |
Monitors demand for statutory information |
Monthly |
- |
|
|
Monitoring (New) |
Data breach incidents reported by services |
Monitors internal breach reports |
Monthly |
- |
|
|
Monitoring (New) |
Data breaches reported to the ICO |
Monitors incidents reported to the ICO |
Monthly |
- |
|
|
Monitoring (New) |
Complaints received (corporate process) |
Monitors number of corporate complaints received |
Monthly |
- |
|
| Celebrate our city, heritage and culture |
Targeted (New) |
Museums income |
Earned income across Colchester museums |
Quarterly |
£802,600 |
|
Monitoring (New) |
Visitors to council-run museums |
Number of visitors to council-run museums in Colchester |
Quarterly |
- |
|
|
Monitoring (New) |
School visits to council-run museums |
Number of school visits to council-run museums in Colchester |
Quarterly |
- |
|
|
Monitoring (New) |
Attendance at council-supported cultural events |
Total attendance at supported/funded events |
Quarterly |
- |
|
| Deliver homes to those most in need |
Targeted |
Affordable homes delivered |
Affordable units via S106, council build and acquisitions |
Quarterly |
400 (over 3 years) |
|
Targeted (New) |
Households with children in bed and breakfast for over 6 weeks |
Statutory compliance measure |
Quarterly |
0% |
|
|
Targeted |
Average days to re-let low-cost accommodation |
Number of calendar days to re-let general needs properties |
Monthly |
48 |
|
|
Targeted |
Repairs completed within target timescale |
Percentage of council homes repairs completed |
Monthly |
92% |
|
|
Targeted |
Customer satisfaction with latest repair |
Percentage of satisfied respondents |
Monthly |
90% |
|
|
Targeted |
Percentage of homes that do not meet the Decent Homes standard |
Percentage of non-decent council homes |
Annually |
0% |
|
|
Monitoring |
Monitoring the number of households in temporary accommodation per 1,000 households |
Number of households in temporary accommodation as a proportion of every 1,000 households in the city |
Monthly |
6 |
Open data and frequently requested information
For detailed datasets (spending, recycling, democracy, etc), visit our Council data hub.
This hub contains all routinely published datasets and transparency information.
We publish information in accessible HTML, PDF, and datasets in CSV. If you need an alternative format, contact info@colchester.gov.uk